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Mindset Assessment: Discover Your Healthcare Perspective

8 real-life scenarios to discover your mindset between clinical quality and patient experience

How Does the Assessment Work?

You will face 8 scenarios from daily healthcare practice, and in each scenario, you need to choose the action that reflects your natural way of dealing with the situation.

There are no right or wrong answers - just choose what honestly represents you
Scenario 1 of 8

Scenario 1: Starting a Busy Day

You're at the beginning of a busy workday, what occupies your first thought?

(A) I need to complete all medical procedures accurately and on time, ensuring protocols are properly followed
(B) How is each patient feeling today? I need to make sure everyone feels cared for and reassured despite the rush

Scenario 2: Performance Evaluation

Your manager asks you to evaluate your department's performance over the past month, what will you focus on in your report?

(A) I'll present patient satisfaction survey results, feedback we received, and positive patient stories
(B) I'll present recovery rates, waiting times, protocol compliance rates, and number of completed cases

Scenario 3: Problem Solving

You've noticed recurring complaints in your department, what's your plan to solve the problem?

(A) I'll review clinical processes and medical protocols, and update procedures to be more efficient and effective
(B) I'll sit with patients and staff to understand pain points in interactions, and improve service delivery and communication

Scenario 4: New Patient at Reception

A new patient arrives at the clinic and appears anxious, how do you greet them?

(A) Hello, I see you're anxious, let me explain what we'll do today and answer any questions to help you feel comfortable
(B) Hello, I'll start by taking your medical history and conducting necessary examinations according to the approved protocol

Scenario 5: Patient Follow-up

A patient has successfully completed clinical treatment, what matters to you in the follow-up?

(A) What matters is that clinical results are excellent and complications are zero, the treatment succeeded medically
(B) I'll call to check: Did they feel comfortable? Was their experience positive? Will they recommend us to family and friends?

Scenario 6: Treatment Plan Meeting

You're meeting with a patient to discuss the treatment plan, how do you manage the meeting?

(A) I'll explain the available options, listen to their concerns and preferences, and we'll decide the plan together as partners
(B) I'll explain the approved treatment plan based on their condition, and they will follow the instructions

Scenario 7: End of Workday

The workday is over, what makes you feel accomplished and satisfied?

(A) I saw smiles on patients' faces, heard genuine words of thanks, and felt I made a difference in their day
(B) I completed all cases successfully, no complications occurred, and health outcomes were excellent

Scenario 8: Service Development

Hospital management asks you for suggestions to develop the service, what will you propose?

(A) I'll propose updating medical equipment, developing clinical protocols, and improving operational efficiency
(B) I'll propose improving waiting areas, training staff on effective communication, and adding human touches at every touchpoint

Your Results

Quality Mindset

0%

0 of 8

Patient Experience Mindset

0%

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Next Step

The "Patient Experience Culture" program helps you develop this balance professionally

  • Deep understanding of both perspectives
  • Practical tools for daily practice
  • Effective communication skills
  • Measuring and improving patient experience